OCWA / Terms of Service

Effective date: 2025-10-01

These Terms of Service (“Terms”) govern your use of the Object-Centric Workflow Assistant (the “Plugin”) and related services operated by ARX.INSTITUTE / ARX株式会社 (“we,” “us,” “our”) (collectively, the “Service”). By accessing or using the Service, you agree to these Terms.

1. The Service

1.1 Overview

The Service provides object-centric workflow tracking and collaboration features for Figma (including status, assignee, comments, history, and related sync features). Some features require a paid subscription.

1.2 Changes to the Service

We may modify, add, or remove features at any time. We will make reasonable efforts to provide notice for material changes, but notice is not always possible (e.g., security fixes).

2. Eligibility and Accounts

2.1 Eligibility

You must have the legal capacity to enter into these Terms. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization.

2.2 Account and Authentication

You may need to sign in using your Figma account or other supported authentication methods.You are responsible for maintaining the confidentiality of your account access and for all activity under your account.

3. Subscriptions, Billing, Trials, and Cancellation

3.1 Plans and Billing

Paid plans are billed monthly via Stripe (not Figma native payments). Plan limits (e.g., seats, active objects, invites) may apply as described on our pricing page and/or in-product.

3.2 Trials

Team/Studio trials are 30 days and require a valid payment method to start. If you do not cancel before the trial ends, your subscription converts to a paid plan and renews monthly unless canceled.

3.3 Taxes, Currency, and Fees

Prices are displayed in USD unless stated otherwise.

Taxes (such as VAT/consumption tax) may apply depending on your location and will be shown at checkout if applicable.

Foreign exchange conversions and card/bank fees (including foreign transaction fees) are determined by your card issuer/bank and are your responsibility.

3.4 Cancellation

You can cancel anytime in the Stripe customer portal. Access remains until the end of the current billing period (or trial), unless we suspend/terminate for cause under these Terms.

3.5 Refunds

Subscriptions are non-refundable and we do not provide prorated refunds for partial months, except where required by law, as provided in Section 14, or in case of billing error.

4. Plan Limits and Usage Rules

4.1 Plan Limits

Plan limits (seats, active objects, team members, and related constraints) may apply as described on the pricing page and inside the Service. We may change limits or plans over time with reasonable notice.

4.2 Over-Limit Behavior

Over-limit behavior may differ by plan (e.g., recommendation modal, blocking until upgrade or usage reduction) as described on the pricing page or in-product.

5. Acceptable Use

You agree not to misuse the Service, including:

- attempting unauthorized access to other users’ data or accounts

- interfering with the Service or infrastructure

- reverse engineering, decompiling, or attempting to extract source code except to the extent permitted by law

- using the Service for unlawful, harmful, or abusive activities

We may suspend or terminate access if you violate these Terms.

6. User Content and Responsibilities

6.1 Your Content

You are responsible for the content you create, upload, or synchronize through the Service (including data originating from your Figma files and your organization’s workflows).

6.2 Sensitive Data

You should not submit sensitive information (e.g., passwords, payment card numbers, special-category personal data) through the support form or other Service channels. Do not include confidential information in support messages unless necessary.

7. Third-Party Services

The Service relies on third-party services (e.g., Supabase for authentication/sync infrastructure, Stripe for billing and payment processing, Google services for support forms/hosting where applicable). Your use of those services may be subject to their terms and policies. We are not responsible for outages or failures caused by third-party services outside our control.

8. Availability and Support

8.1 Availability

We aim to keep the Service available, but uptime is not guaranteed. Maintenance, updates, and outages may occur.

8.2 Support

Support is provided primarily via the support form. In most cases, we aim to respond within 1–2 business days. Response times are targets, not guarantees.

9. Intellectual Property

9.1 Our IP

We and our licensors own all rights, title, and interest in the Service, including software, design, branding, and documentation. You receive a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

9.2 Feedback

If you provide feedback or suggestions, you grant us a perpetual, worldwide, royalty-free license to use it without restriction.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data.

Our total liability for any claim arising out of or related to the Service is limited to the amount you paid to us for the Service in the last 1 month, or $100, whichever is greater.

12. Indemnification

You agree to indemnify and hold us harmless from claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from your misuse of the Service, your violation of these Terms, or your content.

13. Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or if required by law. Upon termination, your right to use the Service will cease.

14. Service Modification & Termination by Us

We reserve the right to modify, suspend, or discontinue the Service at any time, with or without cause.

• Modification: We may modify, add, or remove features at any time to improve the Service.

• Discontinuation Notice: If we decide to discontinue the Service entirely, we will provide you with at least 30 days' prior notice via email or through the Service, except in urgent situations (e.g., security or legal requirements).

• Refunds upon Discontinuation:

  • Monthly Plans: You will not be charged for the subsequent month. We do not provide refunds for the current billing cycle.

  • Long-term Contracts: If you are on an annual or long-term plan, we will provide a prorated refund for any prepaid period during which the Service will no longer be available.

• Liability: We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service, except for the refund obligations expressly stated above.

15. Changes to These Terms

We may update these Terms from time to time. We will post the updated version with a new effective date. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of Japan. Any disputes arising out of or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance, unless otherwise required by law.

17. For users in Japan

Please see the Specific Commercial Transactions Act(特定商取引法に基づく表記) for details on legal compliance required under Japanese law.

18. Contact

Support form (recommended): https://sites.google.com/arx.institute/ocwa-support

Alternative (spam-protected): support [at] arx [dot] institute

Legal / Terms / Privacy / Support